1932
0
  1. Home
  2. A-Z Publications
  3. Annual Review of Organizational Psychology and Organizational Behavior
  4. Volume 9, 2022
  5. Article

Annual Review of Organizational Psychology and Organizational Behavior

Volume 9, 2022

Trust Within the Workplace: A Review of Two Waves of Research and a Glimpse of the Third

Abstract

Over the past quarter century, trust has emerged as a core concept in organizational psychology and organizational behavior. We review the body of research amassed over that period using a field evolutionary lens and identify two “waves” that have shaped and progressed the field in specific and important ways: Wave 1, establishing foundational building blocks; Wave 2, questioning assumptions and examining alternatives. For each wave, we identify what has been learned and identify key questions that still need to be addressed. We also suggest researchers will need to evolve the fundamental questions asked in order to maintain the momentum of the literature into the next quarter century, and we speculate about what these might look like. Finally, as a result of recent organizational developments and societal disruptions, we anticipate the emergence of a third wave, aimed at examining their implications for trust in the workplace.

Keyword(s): leadership, negotiations, relationships, teams, trust, trust repair
Loading

Article metrics loading...

/content/journals/10.1146/annurev-orgpsych-012420-083025
2022-01-21
2024-04-20
Loading full text...

Full text loading...

/deliver/fulltext/orgpsych/9/1/annurev-orgpsych-012420-083025.html?itemId=/content/journals/10.1146/annurev-orgpsych-012420-083025&mimeType=html&fmt=ahah

Literature Cited

  1. Ancona D, Bresman H, Mortensen M. 2021. Shifting team research after COVID-19: evolutionary and revolutionary change. J. Manag. Stud. 58:1287–91
     [Google Scholar]
  2. Ashkanasy NM, Dorris AD. 2017. Emotions in the workplace. Annu. Rev. Organ. Psychol. Organ. Behav. 4:67–90
     [Google Scholar]
  3. Atinc G, Darrat M, Fuller B, Parker BW. 2010. Perceptions of organizational politics: a meta-analysis of theoretical antecedents. J. Manag. Issues 22:494–513
     [Google Scholar]
  4. Bachmann R, Zaheer A 2006. Handbook of Trust Research Cheltenham, UK: Edward Elgar
  5. Baer MD, Dhensa-Kahlon RK, Colquitt JA, Rodell JB, Outlaw R, Long DM. 2015. Uneasy lies the head that bears the trust: the effects of feeling trusted on emotional exhaustion. Acad. Manag. J. 58:61637–57
     [Google Scholar]
  6. Baer MD, Frank EL, Matta FK, Luciano MM, Wellman N 2021. Undertrusted, overtrusted, or just right? The fairness of (in)congruence between trust wanted and trust received. Acad. Manag. J. 64:180–206
     [Google Scholar]
  7. Baer MD, Matta F, Kim JK, Welsh D, Garud N 2018a. It's not you, it's them: social influences on trust propensity and trust dynamics. Pers. Psychol. 71:423–55
     [Google Scholar]
  8. Baer MD, van der Werff L, Colquitt JA, Rodell JB, Zipay KP, Buckley F. 2018b. Trusting the “look and feel”: situational normality, situational aesthetics, and the perceived trustworthiness of organizations. Acad. Manag. J. 61:51718–40
     [Google Scholar]
  9. Bal PM, De Lange AH, Jansen PG, Van Der Velde ME. 2008. Psychological contract breach and job attitudes: a meta-analysis of age as a moderator. J. Vocat. Behav. 72:1143–58
     [Google Scholar]
  10. Ballinger GA, Rockmann KW. 2010. Chutes versus ladders: anchoring events and a punctuated-equilibrium perspective on social exchange relationships. Acad. Manag. Rev. 35:3373–91
     [Google Scholar]
  11. Banks GC, Gooty J, Ross RL, Williams CE, Harrington NT. 2018. Construct redundancy in leader behaviors: a review and agenda for the future. Leadersh. Q. 29:1236–51
     [Google Scholar]
  12. Bedi A. 2020. A meta-analytic review of paternalistic leadership. Appl. Psychol. 69:3960–1008
     [Google Scholar]
  13. Berg J, Dickhaut J, McCabe K. 1995. Trust, reciprocity, and social history. Games Econ. Behav. 10:122–42
     [Google Scholar]
  14. Branzei O, Vertinsky I, Camp RD. 2007. Culture-contingent signs of trust in emergent relationships. Organ. Behav. Hum. Decis. Proc. 104:161–82
     [Google Scholar]
  15. Braun S, Peus C, Weisweiler S, Frey D 2013. Transformational leadership, job satisfaction, and team performance: a multilevel mediation model of trust. Leadersh. Q. 24:1270–83
     [Google Scholar]
  16. Breuer C, Hüffmeier J, Hertel G. 2016. Does trust matter more in virtual teams? A meta-analysis of trust and team effectiveness considering virtuality and documentation as moderator. J. Appl. Psychol. 101:81151–77
     [Google Scholar]
  17. Brower HH, Lester SW, Korsgaard MA, Dineen BR. 2009. A closer look at trust between managers and subordinates: understanding the effects of both trusting and being trusted on subordinate outcomes. J. Manag. 35:2327–47
     [Google Scholar]
  18. Burke CS, Sims DE, Lazzara EH, Salas E. 2007. Trust in leadership: a multi-level review and integration. Leadersh. Q. 18:606–32
     [Google Scholar]
  19. Bush JT, Welsh DT, Baer MD, Waldman D. 2020. Discouraging unethicality versus encouraging ethicality: unraveling the differential effects of prevention- and promotion-focused ethical leadership. Pers. Psychol. 74:129–54
     [Google Scholar]
  20. Byron K, Khazanchi S, Nazarian D 2010. The relationship between stressors and creativity: a meta-analysis examining competing theoretical models. J. Appl. Psychol. 95:1201–12
     [Google Scholar]
  21. Campagna RL, Dirks KT, Knight AP, Crossley C, Robinson SL. 2020. On the relation between felt trust and actual trust: examining pathways to and implications of leader trust meta-accuracy. J. Appl. Psychol. 105:994–1012
     [Google Scholar]
  22. Campagna RL, Mislin A, Dirks KT, Elfenbein HA. 2021. The (mostly) robust influence of initial trustworthiness beliefs on subsequent behaviors and perceptions. Hum. Relat. In press
    [Google Scholar]
  23. Campagna RL, Mislin AA, Kong DT, Bottom WP. 2016. Strategic consequences of emotional misrepresentation in negotiation: the blowback effect. J. Appl. Psychol. 101:605–24
     [Google Scholar]
  24. Carter MZ, Mossholder KW. 2015. Are we on the same page? The performance effects of congruence between supervisor and group trust. J. Appl. Psychol. 100:51349–63
     [Google Scholar]
  25. Chamberlin M, Newton DW, Lepine JA 2017. A meta-analysis of voice and its promotive and prohibitive forms: identification of key associations, distinctions, and future research directions. Pers. Psychol. 70:11–71
     [Google Scholar]
  26. Chen CC, Chen YR, Xin K. 2004. Guanxi practices and trust in management: a procedural justice perspective. Organ. Sci. 15:200–9
     [Google Scholar]
  27. Chiaburu DS, Peng AC, Oh IS, Banks GC, Lomeli LC. 2013. Antecedents and consequences of employee organizational cynicism: a meta-analysis. J. Vocat. Behav. 83:2181–97
     [Google Scholar]
  28. Chua RY, Morris MW, Ingram P 2009. Guanxi versus networking: distinctive configurations of affect- and cognition-based trust in the networks of Chinese versus American managers. J. Int. Bus. Stud. 40:490–508
     [Google Scholar]
  29. Clark MS, Mills J. 1979. Interpersonal attraction in exchange and communal relationships. J. Pers. Soc. Psychol. 37:12–24
     [Google Scholar]
  30. Cohen-Charash Y, Spector PE. 2001. The role of justice in organizations: a meta-analysis. Organ. Behav. Hum. Decis. Proc. 86:2278–321
     [Google Scholar]
  31. Colquitt JA, LePine JA, Piccolo RF, Zapata CP, Rich BL. 2012. Explaining the justice-performance relationship: Trust as exchange deepener or trust as uncertainty reducer?. J. Appl. Psychol. 97:1–15
     [Google Scholar]
  32. Colquitt JA, Scott BA, LePine JA. 2007. Trust, trustworthiness, and trust propensity: a meta-analytic test of their unique relationships with risk taking and job performance. J. Appl. Psychol. 92:909–27
     [Google Scholar]
  33. Colquitt JA, Scott BA, Rodell JB, Long DM, Zapata CP et al. 2013. Justice at the millennium, a decade later: a meta-analytic test of social exchange and affect-based perspectives. J. Appl. Psychol. 98:199–236
     [Google Scholar]
  34. Costa AC, Fulmer CA, Anderson NR. 2018. Trust in work teams: an integrative review, multilevel model, and future directions. Spec. Issue: J. Organ. Behav. Annu. Rev. 39:2169–84
     [Google Scholar]
  35. Costigan RD, Insinga RC, Berman JJ, Kranas G, Kureshov VA 2011. Revisiting the relationship of supervisor trust and CEO trust to turnover intentions: a three-country comparative study. J. World Bus. 46:174–83
     [Google Scholar]
  36. Cropanzano R, Mitchell MS. 2005. Social exchange theory: an interdisciplinary review. J. Manag. 31:6874–900
     [Google Scholar]
  37. Crossley CD, Cooper CD, Wernsing TS. 2013. Making things happen through challenging goals: leader proactivity, trust, and business-unit performance. J. Appl. Psychol. 98:540–49
     [Google Scholar]
  38. De Cremer D, van Dijke M, Schminke M, De Schutter L, Stouten J. 2018. The trickle-down effects of perceived trustworthiness on subordinate performance. J. Appl. Psychol. 103:121335–57
     [Google Scholar]
  39. De Jong B, Dirks KT. 2012. Beyond shared perceptions of trust and monitoring in teams: implications of asymmetry and dissensus. J. Appl. Psychol. 97:391–406
     [Google Scholar]
  40. De Jong B, Dirks KT, Gillespie N. 2016. Trust and team performance: a meta-analysis of main effects, moderators, and covariates. J. Appl. Psychol. 101:1134–50
     [Google Scholar]
  41. De Jong BA, Elfring T. 2010. How does trust affect the performance of ongoing teams? The mediating role of reflexivity, monitoring, and effort. Acad. Manag. J. 53:3535–49
     [Google Scholar]
  42. De Jong BA, Gillespie N, Williamson I, Gill C 2021. Trust consensus within culturally diverse teams: a multi-study investigation. J. Manag 47:2135–68
     [Google Scholar]
  43. DeRue DS, Hollenbeck J, Ilgen D, Feltz D. 2010. Efficacy dispersion in teams: moving beyond agreement and aggregation. Pers. Psychol. 63:11–40
     [Google Scholar]
  44. Deutsch M. 1960. The effect of motivational orientation upon trust and suspicion. Hum. Relat. 13:123–69
     [Google Scholar]
  45. Deutsch-Salamon S, Robinson SL 2008. Trust that binds: the impact of collective felt trust on organizational performance. J. Appl. Psychol. 93:3593–601
     [Google Scholar]
  46. Dirks KT. 1999. The effects of interpersonal trust on work group performance. J. Appl. Psychol. 84:445–55
     [Google Scholar]
  47. Dirks KT, Ferrin DL. 2002. Trust in leadership: meta-analytic findings and implications for organizational research. J. Appl. Psychol. 87:4611–28
     [Google Scholar]
  48. Dirks KT, Lewicki RJ, Zaheer A. 2009. Repairing relationships within and between organizations: building a conceptual foundation. Acad. Manag. Rev. 34:68–84
     [Google Scholar]
  49. Dirks KT, Skarlicki DP. 2009. The relationship between being perceived as trustworthy by coworkers and individual performance. J. Manag. 35:136–57
     [Google Scholar]
  50. Dulebohn JH, Bommer WH, Liden RC, Brouer RL, Ferris GR. 2012. A meta-analysis of antecedents and consequences of leader-member exchange: integrating the past with an eye toward the future. J. Manag. 38:61715–59
     [Google Scholar]
  51. Dunn JR, Schweitzer ME. 2005. Feeling and believing: the influence of emotion on trust. J. Pers. Soc. Psychol. 88:736–48
     [Google Scholar]
  52. Feitosa J, Grossman R, Kramer WS, Salas E. 2020. Measuring team trust: a critical and meta-analytical review. J. Organ. Behav. 41:5479–501
     [Google Scholar]
  53. Ferrin DL, Bligh MC, Kohles JC. 2008. It takes two to tango: an interdependence analysis of the spiraling of perceived trustworthiness and cooperation in interpersonal and intergroup relationships. Organ. Behav. Hum. Decis. Proc. 107:161–78
     [Google Scholar]
  54. Ferrin DL, Dirks KT. 2003. The use of rewards to increase and decrease trust: mediating processes and differential effects. Organ. Sci. 14:18–31
     [Google Scholar]
  55. Ferrin DL, Dirks KT, Shah PP. 2006. Direct and indirect effects of third-party relationships on interpersonal trust. J. Appl. Psychol. 91:870–33
     [Google Scholar]
  56. Frazier ML, Fainshmidt S, Klinger RL, Pezeshkan A, Vracheva V 2017. Psychological safety: a meta-analytic review and extension. Pers. Psychol. 70:1113–65
     [Google Scholar]
  57. Fulmer A, Dirks K. 2018. Multilevel trust: a theoretical and practical imperative. J. Trust Res. 8:137–41
     [Google Scholar]
  58. Fulmer CA, Gelfand MJ. 2012. At what level (and in whom) we trust: trust across multiple organizational levels. J. Manag. 38:1167–230
     [Google Scholar]
  59. Gabriel AS, Podsakoff NP, Beal DJ, Scott BA, Sonnentag S et al. 2019. Experience sampling methods: a discussion of critical trends and considerations for scholarly advancement. Organ. Res. Methods 22:4969–1006
     [Google Scholar]
  60. Ghosh R. 2014. Antecedents of mentoring support: a meta-analysis of individual, relational, and structural or organizational factors. J. Vocat. Behav. 84:367–84
     [Google Scholar]
  61. Gill H, Cassidy SA, Cragg C, Algate P, Weijs CA, Finegan JE. 2019. Beyond reciprocity: the role of empowerment in understanding felt trust. Eur. J. Work Org. Psychol. 28:6845–58
     [Google Scholar]
  62. Gillespie N. 2003. Measuring trust in work relationships: the behavioral trust inventory Paper presented at the Annual Meeting of the Academy of Management Aug 11–16 Seattle, WA:
  63. Gilson LL, Maynard MT, Young NCJ, Vartiainen M, Hakonen M. 2015. Virtual teams research: 10 years, 10 themes, and 10 opportunities. J. Manag. 41:51313–37
     [Google Scholar]
  64. Glikson E, Woolley AW 2020. Human trust in artificial intelligence: review of empirical research. Acad. Manag. Ann. 14:2627–60
     [Google Scholar]
  65. Gong Y, Kim TY, Lee DR, Zhu J 2013. A multilevel model of team goal orientation, information exchange, and creativity. Acad. Manag. J. 56:3827–51
     [Google Scholar]
  66. Gu H, Zhang TC, Lu C, Song X 2021. Assessing trust and risk perceptions in the sharing economy: an empirical study. J. Manag. Stud. 58:1002–32
     [Google Scholar]
  67. Gupta N, Ho V, Pollack JM, Lai L. 2016. A multilevel perspective of interpersonal trust: individual, dyadic, and cross-level predictors of performance. J. Organ. Behav. 37:81271–92
     [Google Scholar]
  68. Hiller NJ, Sin HP, Ponnapalli AR, Ozgen S. 2019. Benevolence and authority as WEIRDly unfamiliar: a multi-language meta-analysis of paternalistic leadership behaviors from 152 studies. Leadersh. Q. 30:1165–84
     [Google Scholar]
  69. Hoch JE, Bommer WH, Dulebohn JH, Wu D. 2018. Do ethical, authentic, and servant leadership explain variance above and beyond transformational leadership? A meta-analysis. J. Manag. 44:2501–29
     [Google Scholar]
  70. Holtz BC. 2015. From first impression to fairness perception: investigating the impact of initial trustworthiness beliefs. Pers. Psychol. 68:3499–546
     [Google Scholar]
  71. Holtz BC, De Cremer D, Hu B, Kim J, Giacalone RA 2020. How certain can we really be that our boss is trustworthy, and does it matter? A metacognitive perspective on employee evaluations of supervisor trustworthiness. J. Organ. Behav. 41:7587–605
     [Google Scholar]
  72. Huang L, Murnighan JK. 2010. What's in a name? Subliminally activating trusting behavior. Organ. Behav. Hum. Decis. Proc 111:162–70
     [Google Scholar]
  73. Jarvenpaa SL, Leidner DE. 1999. Communication and trust in global virtual teams. Organ. Sci. 10:6693–815
     [Google Scholar]
  74. Jiang L, Lavaysse LM. 2018. Cognitive and affective job insecurity: a meta-analysis and a primary study. J. Manag. 44:62307–42
     [Google Scholar]
  75. Jones SL, Shah PP. 2016. Diagnosing the locus of trust: a temporal perspective for trustor, trustee, and dyadic influences on perceived trustworthiness. J. Appl. Psychol. 101:3392–414
     [Google Scholar]
  76. Joshi A, Lazarova MB, Liao H. 2009. Getting everyone on board: the role of inspirational leadership in geographically dispersed teams. Organ. Sci. 20:1240–52
     [Google Scholar]
  77. Joshi A, Neely BH. 2018. A structural-emergence model of diversity in teams. Annu. Rev. Organ. Psychol. Organ. Behav. 5:1361–85
     [Google Scholar]
  78. Jung D, Yammarino FJ, Lee JK. 2009. Moderating role of subordinates' attitudes on transformational leadership and effectiveness: a multi-cultural and multi-level perspective. Leadersh. Q. 20:586–603
     [Google Scholar]
  79. Kernan MC, Hanges PJ. 2002. Survivor reactions to reorganization: antecedents and consequences of procedural, interpersonal, and informational justice. J. Appl. Psychol. 87:5916–28
     [Google Scholar]
  80. Kiker DS, Callahan JS, Kiker MB. 2019. Exploring the boundaries of servant leadership: a meta-analysis of the main and moderating effects of servant leadership on behavioral and affective outcomes. J. Manag. Issues 31:172–97
     [Google Scholar]
  81. Kim M, Beehr TA, Prewett MS. 2018. Employee responses to empowering leadership: a meta-analysis. J. Leadersh. Organ. Stud. 25:3257–76
     [Google Scholar]
  82. Kim PH, Dirks KT, Cooper CD, Ferrin DL. 2006. When more blame is better than less: the implications of internal versus external attributions for the repair of trust after a competence- versus integrity-based trust violation. Organ. Behav. Hum. Decis. Proc. 99:49–65
     [Google Scholar]
  83. Kim PH, Ferrin DL, Cooper CD, Dirks KT. 2004. Removing the shadow of suspicion: the effects of apology versus denial for repairing competence- versus integrity-based trust violations. J. Appl. Psychol. 89:104–18
     [Google Scholar]
  84. Kleine AK, Rudolph CW, Zacher H. 2019. Thriving at work: a meta-analysis. J. Organ. Behav. 40:9–10973–99
     [Google Scholar]
  85. Klotz AC, da Motta Veiga SP, Buckley MR, Gavin MB. 2013. The role of trustworthiness in recruitment and selection: a review and guide for future research. J. Organ. Behav. 34:S104–19
     [Google Scholar]
  86. Kong DT, Cooper CD, Sosik JJ. 2019. The state of research on leader humor. Organ. Psychol. Rev. 9:13–40
     [Google Scholar]
  87. Kong DT, Dirks KT, Ferrin DL. 2014. Interpersonal trust within negotiations: meta-analytic evidence, critical contingencies, and directions for future research. Acad. Manag. J. 57:1235–55
     [Google Scholar]
  88. Konovsky MA, Pugh SD. 1994. Citizenship behavior and social exchange. Acad. Manag. J. 37:3656–69
     [Google Scholar]
  89. Korsgaard MA, Brodt SE, Whitener EM. 2002. Trust in the face of conflict: the role of managerial trustworthy behavior and organizational context. J. Appl. Psychol. 87:2312–19
     [Google Scholar]
  90. Korsgaard MA, Brower HH, Lester SW. 2015. It isn't always mutual: a critical review of dyadic trust. J. Manag. 41:47–70
     [Google Scholar]
  91. Kramer RM. 1999. Trust and distrust in organizations: emerging perspectives, enduring questions. Annu. Rev. Psychol. 50:569–98
     [Google Scholar]
  92. Kramer RM, Tyler TR 1996. Trust in Organizations: Frontiers of Theory and Research Thousand Oaks, CA: Sage Publ.
  93. Kurtessis JN, Eisenberger R, Ford MT, Buffardi LC, Stewart KA, Adis CS. 2017. Perceived organizational support: a meta-analytic evaluation of organizational support theory. J. Manag. 43:61854–84
     [Google Scholar]
  94. Ladegard G, Gjerde S. 2014. Leadership coaching, leader role-efficacy, and trust in subordinates. A mixed methods study assessing leadership coaching as a leadership development tool. Leadersh. Q. 25:631–46
     [Google Scholar]
  95. Lang JWB, Bliese PD, de Voogt A. 2018. Modeling consensus emergence in groups using longitudinal multilevel methods. Pers. Psychol. 71:2255–81
     [Google Scholar]
  96. Langfred CW. 2004. Too much of a good thing? Negative effects of high trust and individual autonomy in self-managing teams. Acad. Manag. J. 47:3385–99
     [Google Scholar]
  97. Langfred CW. 2007. The downside of self-management: a longitudinal study of the effects of conflict on trust, autonomy and task interdependence in self-managing teams. Acad. Manag. J. 50:885–900
     [Google Scholar]
  98. Lau DC, Lam LW, Wen SS. 2014. Examining the effects of feeling trusted by supervisors in the workplace: a self-evaluative perspective. J. Organ. Behav. 35:112–27
     [Google Scholar]
  99. Lavelle JJ, Rupp DE, Brockner J. 2007. Taking a multifoci approach to the study of justice, social exchange, and citizenship behavior: the target similarity model. J. Manag. 33:6841–66
     [Google Scholar]
  100. Lee A, Lyubovnikova J, Tian AW, Knight C. 2020. Servant leadership: a meta-analytic examination of incremental contribution, moderation, and mediation. J. Occup. Organ. Psychol 93:11–44
     [Google Scholar]
  101. Lee A, Willis S, Tian AW 2018. Empowering leadership: a meta-analytic examination of incremental contribution, mediation, and moderation. J. Organ. Behav. 39:3306–25
     [Google Scholar]
  102. Legood A, van der Werff L, Lee A, Den Hartog D 2020. A meta-analysis of the role of trust in the leadership-performance relationship. Eur. J. Work Org. Psychol. 30:1–22
     [Google Scholar]
  103. Lewicki RJ, Brinsfield C. 2017. Trust repair. Annu. Rev. Organ. Psychol. Organ. Behav. 4:287–313
     [Google Scholar]
  104. Lewicki RJ, Bunker BB 1996. Trust in relationships: a model of trust development and decline. Trust in Organizations R Kramer, T Tyler 114–39 Newbury Park, CA: Sage Publ.
     [Google Scholar]
  105. Lewicki RJ, McAllister D, Bies RH. 1998. Trust and distrust: new relationships and realities. Acad. Manag. Rev. 23:3438–58
     [Google Scholar]
  106. Lewicki RJ, Tomlinson EC, Gillespie N. 2006. Models of interpersonal trust development: theoretical approaches, empirical evidence, and future directions. J. Manag. 32:991–1022
     [Google Scholar]
  107. Lipponen J, Kaltiainena J, van der Werff L, Steffens NK. 2020. Merger-specific trust cues in the development of trust in new supervisors during an organizational merger: a naturally occurring quasi-experiment. Leadersh. Q. 31:4101365
     [Google Scholar]
  108. Long CP, Sitkin SB. 2018. Control–trust dynamics in organizations: identifying shared perspectives and charting conceptual fault lines. Acad. Manag. Ann. 12:2725–51
     [Google Scholar]
  109. Lount RB Jr., Pettit NC. 2012. The social context of trust: the role of status. Organ. Behav. Hum. Decis. Proc. 117:115–23
     [Google Scholar]
  110. Lu SC, Kong DT, Ferrin DL, Dirks KT. 2017. What are the determinants of interpersonal trust in dyadic negotiations? Meta-analytic evidence and implications for future research. J. Trust Res. 7:122–50
     [Google Scholar]
  111. Mackey JD, Ellen BP III, McAllister CP, Alexander KC. 2021. The dark side of leadership: a systematic literature review and meta-analysis of destructive leadership research. J. Bus. Res. 132:705–18
     [Google Scholar]
  112. Martin R, Guillaume Y, Thomas G, Lee A, Epitropaki O 2016. Leader–member exchange (LMX) and performance: a meta-analytic review. Pers. Psychol. 69:167–121
     [Google Scholar]
  113. Mayer RC, Davis JH. 1999. The effect of the performance appraisal system on trust for management: a field quasi-experiment. J. Appl. Psychol. 84:1123–36
     [Google Scholar]
  114. Mayer RC, Davis JH, Schoorman FD. 1995. An integrative model of organizational trust. Acad. Manag. Rev. 20:709–34
     [Google Scholar]
  115. Mayer RC, Gavin MB. 2005. Trust in management and performance: Who minds the shop while the employees watch the boss?. Acad. Manag. J. 48:874–88
     [Google Scholar]
  116. McAllister DJ. 1995. Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Acad. Manag. J. 38:24–59
     [Google Scholar]
  117. McEvily B, Zaheer A, Perrone V. 2003. Introduction to the special issue on trust in an organizational context. Organ. Sci. 14:1–4
     [Google Scholar]
  118. McKnight DH, Cummings LL, Chervany NL. 1998. Initial trust formation in new organizational relationships. Acad. Manag. Rev. 23:473–90
     [Google Scholar]
  119. Menges JI, Walter F, Vogel B, Bruch H. 2011. Transformational leadership climate: performance linkages, mechanisms, and boundary conditions at the organizational level. Leadersh. Q. 22:5893–909
     [Google Scholar]
  120. Mislin A, Williams L, Shaughnessy B 2015. Motivating trust: Can mood and incentives increase interpersonal trust?. J. Behav. Exp. Econ. 58:11–19
     [Google Scholar]
  121. Möllering G. 2001. The nature of trust: from Georg Simmel to a theory of expectation, interpretation and suspension. Sociology 35:2403–20
     [Google Scholar]
  122. Newman DA, Harrison DA, Carpenter NC, Rariden SM. 2016. Construct mixology: forming new management constructs by combining old ones. Acad. Manag. Ann. 10:1943–95
     [Google Scholar]
  123. Ng TW. 2015. The incremental validity of organizational commitment, organizational trust, and organizational identification. J. Vocat. Behav. 88:154–63
     [Google Scholar]
  124. Ng TW. 2017. Transformational leadership and performance outcomes: analyses of multiple mediation pathways. Leadersh. Q. 28:3385–417
     [Google Scholar]
  125. Ng TW, Feldman DC. 2015. Ethical leadership: meta-analytic evidence of criterion-related and incremental validity. J. Appl. Psychol. 100:3948–65
     [Google Scholar]
  126. Nohe C, Meier LL, Sonntag K, Michel A. 2015. The chicken or the egg? A meta-analysis of panel studies of the relationship between work–family conflict and strain. J. Appl. Psychol. 100:2522–36
     [Google Scholar]
  127. Podsakoff PM, Bommer WH, Podsakoff NP, MacKenzie SB. 2006. Relationships between leader reward and punishment behavior and subordinate attitudes, perceptions, and behaviors: a meta-analytic review of existing and new research. Organ. Behav. Hum. Decis. Proc. 99:2113–42
     [Google Scholar]
  128. Reiche BS, Cardona P, Lee YT, Canela MÁ, Akinnukawe E et al. 2014. Why do managers engage in trustworthy behavior? A multilevel cross-cultural study in 18 countries. Pers. Psychol. 67:161–98
     [Google Scholar]
  129. Robinson SL, Rousseau DM. 1994. Violating the psychological contract: not the exception but the norm. J. Organ. Behav. 15:3245–59
     [Google Scholar]
  130. Rotter JB. 1967. A new scale for the measurement of interpersonal trust. J. Pers. 35:651–65
     [Google Scholar]
  131. Rousseau DM. 1985. Issues of level in organizational research: multi-level and cross-level perspectives. Res. Organ. Behav. 7:1–37
     [Google Scholar]
  132. Rousseau DM, Sitkin SB, Burt RS, Camerer C. 1998. Not so different after all: a cross-discipline view of trust. Acad. Manag. Rev. 23:393–404
     [Google Scholar]
  133. Roussin CJ, MacLean TL, Rudolph JW. 2016. The safety in unsafe teams: a multilevel approach to team psychological safety. J. Manag. 42:61409–33
     [Google Scholar]
  134. Rupp DE, Shao R, Jones KS, Liao H. 2014. The utility of a multifoci approach to the study of organizational justice: a meta-analytic investigation into the consideration of normative rules, moral accountability, bandwidth-fidelity, and social exchange. Organ. Behav. Hum. Decis. Proc. 123:2159–85
     [Google Scholar]
  135. Schabram K, Robinson SL, Cruz KS 2018. Honor among thieves: the interaction of team and member deviance on trust in the team. J. Appl. Psychol. 103:91057–66
     [Google Scholar]
  136. Schaubroeck JM, Peng AC, Hannah ST. 2013. Developing trust with peers and leaders: impacts on organizational identification and performance during entry. Acad. Manag. J. 56:41148–68
     [Google Scholar]
  137. Schilke O, Huang L. 2018. Worthy of swift trust? How brief interpersonal contact affects trust accuracy. J. Appl. Psychol. 103:111181–97
     [Google Scholar]
  138. Schoorman F, Mayer RC, Davis J 2007. An integrative model of organizational trust: past, present, and future. Acad. Manag. Rev. 32:344–54
     [Google Scholar]
  139. Shah PP, Peterson RS, Jones SL, Ferguson AJ. 2020. Things are not always what they seem: the origins and evolution of intragroup conflict. Adm. Sci. Q. 66:2426–74
     [Google Scholar]
  140. Sharma S, Elfenbein HA, Sinha R, Bottom WP. 2020. The effects of emotional expressions in negotiation: a meta-analysis and future directions for research. Hum. Perform. 33:331–53
     [Google Scholar]
  141. Sibley CG, Greaves LM, Satherley N, Wilson MS, Overall NC et al. 2020. Effects of the COVID-19 pandemic and nationwide lockdown on trust, attitudes toward government, and well-being. Am. Psychol. 75:5618–30
     [Google Scholar]
  142. Simons T, Leroy H, Collewaert V, Masschelein S 2015. How leader alignment of words and deeds affects followers: a meta-analysis of behavioral integrity research. J. Bus. Ethics 132:4831–44
     [Google Scholar]
  143. Simons T, Peterson R. 2000. Task conflict and relationship conflict in top management teams: the pivotal role of intra-group trust. J. Appl. Psychol. 85:102–11
     [Google Scholar]
  144. Smith LGE, Gillespie N, Callan VJ, Fitzsimmons TW, Paulsen N. 2017. Injunctive and descriptive logics during newcomer socialization: the impact on organizational identification, trustworthiness, and self-efficacy. J. Organ. Behav. 38:4487–511
     [Google Scholar]
  145. Steffens NK, Munt KA, van Knippenberg D, Platow MJ, Haslam SA. 2020. Advancing the social identity theory of leadership: a meta-analytic review of leader group prototypicality. Organ. Psychol. Rev. 11:135–72
     [Google Scholar]
  146. Sverke M, Hellgren J, Näswall K. 2002. No security: a meta-analysis and review of job insecurity and its consequences. J. Occup. Health Psychol. 7:3242–64
     [Google Scholar]
  147. Tomlinson EC, Mayer RC. 2009. The role of causal attribution dimensions in trust repair. Acad. Manag. Rev. 34:85–104
     [Google Scholar]
  148. Tomlinson EC, Schnackenberg AK, Dawley D, Ash SR 2020. Revisiting the trustworthiness–trust relationship: exploring the differential predictors of cognition- and affect-based trust. J. Organ. Behav. 41:6535–50
     [Google Scholar]
  149. van der Werff L, Buckley F. 2017. Getting to know you: a longitudinal examination of trust cues and trust development during socialization. J. Manag. 43:742–70
     [Google Scholar]
  150. van der Werff L, Legood A, Buckley F, Weibel A, de Cremer D. 2019. Trust motivation: the self-regulatory processes underlying trust decisions. Organ. Psychol. Rev. 9:99–123
     [Google Scholar]
  151. van Knippenberg D. 2018. The Routledge Companion to Trust London: Taylor & Francis
  152. Weber JM, Malhotra D, Murnighan JK. 2005. Normal acts of irrational trust: motivated attributions and the trust development process. Res. Organ. Behav. 26:75–101
     [Google Scholar]
  153. Whetten DA. 1989. What constitutes a theoretical contribution?. Acad. Manag. Rev. 14:4490–95
     [Google Scholar]
  154. Williams M. 2001. In whom we trust: group membership as an affective context for trust development. Acad. Manag. Rev. 26:3377–96
     [Google Scholar]
  155. Wilson JM, Straus SG, McEvily B. 2006. All in due time: the development of trust in computer-mediated and face-to-face teams. Organ. Behav. Hum. Decis. Proc. 99:116–33
     [Google Scholar]
  156. Wong S-S, Boh WF. 2010. Leveraging the ties of others to build a reputation for trustworthiness among peers. Acad. Manag. J. 53:1129–48
     [Google Scholar]
  157. Yu A, Berg JM, Zlatev JJ. 2021. Emotional acknowledgment: how verbalizing others’ emotions fosters interpersonal trust. Organ. Behav. Hum. Decis. Proc. 164:116–35
     [Google Scholar]
  158. Zaheer A, McEvily B, Perrone V. 1998. Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance. Organ. Sci. 9:2141–59
     [Google Scholar]
  159. Zand D. 1972. Trust and managerial problem solving. Adm. Sci. Q. 17:229–39
     [Google Scholar]
  160. Zhang Y, Liu G, Zhang L, Xu S, Cheung MWL. 2021a. Psychological ownership: a meta-analysis and comparison of multiple forms of attachment in the workplace. J. Manag. 47:3745–70
     [Google Scholar]
  161. Zhang Y, Zheng Y, Zhang L, Xu S, Liu X, Chen W. 2021b. A meta-analytic review of the consequences of servant leadership: the moderating roles of cultural factors. Asia Pac. J. Manag. 38:14371–400
     [Google Scholar]
  162. Zhao HAO, SJ Wayne, Glibkowski BC, Bravo J. 2007. The impact of psychological contract breach on work-related outcomes: a meta-analysis. Pers. Psychol. 60:3647–80
     [Google Scholar]
  163. Zhao X, Wu C, Chen CC, Zhou Z 2021. The influence of corporate social responsibility on incumbent employees: a meta-analytic investigation of the mediating and moderating mechanisms. J. Manag. In press
    [Google Scholar]
/content/journals/10.1146/annurev-orgpsych-012420-083025
Loading
Trust Within the Workplace: A Review of Two Waves of Research and a Glimpse of the Third
Annual Review of Organizational Psychology and Organizational Behavior 9, 247 (2022); https://doi.org/10.1146/annurev-orgpsych-012420-083025
/content/journals/10.1146/annurev-orgpsych-012420-083025
/content/journals/10.1146/annurev-orgpsych-012420-083025
Loading

Data & Media loading...

  • Article Type: Review Article

Most Cited Most Cited RSS feed

This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error